jolivo Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you," or "your") and jolivo ("jolivo," "we," "us," or "our"), governing your use of the jolivo website, mobile applications, and all associated services (collectively, the "Platform"). By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must immediately discontinue use of the Platform and refrain from registering an account. We reserve the right to modify these Terms at any time, with changes effective immediately upon posting to the Platform. Your continued use of jolivo services following any modification constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

2. Eligibility and Registration

2.1 Age and Legal Capacity

You must be at least 21 years of age to register for and use jolivo services. This age requirement complies with Philippine gaming regulations administered by the Philippine Amusement and Gaming Corporation (PAGCOR). By registering an account, you represent and warrant that you are 21 years or older and possess the legal capacity to enter into binding contracts under the laws of the Republic of the Philippines.

We reserve the right to request proof of age at any time, including but not limited to valid government-issued identification bearing your photograph and date of birth. Failure to provide satisfactory proof of age within a reasonable timeframe may result in account suspension or permanent closure, and forfeiture of any funds held in your account balance.

2.2 Jurisdictional Restrictions

jolivo services are intended exclusively for users physically located in the Republic of the Philippines at the time of account registration and gameplay. You may not access or use jolivo services if you are located in a jurisdiction where online gaming is prohibited by law. It is your sole responsibility to ensure that your use of the Platform complies with all applicable laws and regulations in your jurisdiction.

We employ geolocation technology to verify your physical location. Any attempt to circumvent these controls, including but not limited to the use of virtual private networks (VPNs), proxy servers, or other location-masking technologies, constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of funds.

2.3 Account Registration Requirements

To create a jolivo account, you must provide accurate, complete, and current information during the registration process. Required information includes, but is not limited to:

• Full legal name as it appears on government-issued identification
• Valid date of birth
• Residential address within the Philippines
• Valid email address
• Mobile phone number capable of receiving SMS verification codes

You agree to maintain and promptly update your account information to keep it accurate and current. Providing false, misleading, or incomplete information is a violation of these Terms and may result in account suspension or termination.

2.4 One Account Per Person

Each individual person may maintain only one jolivo account. The creation or maintenance of multiple accounts by the same person, whether registered under different names, email addresses, or other identifying information, is strictly prohibited. This restriction applies regardless of whether the accounts were created simultaneously or sequentially.

If we determine that you have created or are maintaining multiple accounts, we reserve the right to close all such accounts, void any bets placed, cancel any bonuses received, and confiscate any winnings. Previously forfeited funds may be returned to your primary account at our sole discretion. We employ sophisticated detection systems to identify duplicate accounts and may share information with third-party verification services for this purpose.

3. Account Security and Responsibilities

3.1 Account Credentials

You are solely responsible for maintaining the confidentiality of your account username, password, and any other authentication credentials. You agree to immediately notify jolivo of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

You acknowledge that you are responsible for all activities that occur under your account, whether or not you authorized such activities. We strongly recommend enabling two-factor authentication (2FA) for enhanced account security. jolivo employees will never ask for your password, and you should never share your credentials with any third party.

3.2 Account Verification

jolivo is required by law to verify the identity of all account holders. As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance procedures, we may request that you submit identity verification documents at any time, including:

• Government-issued photo identification (Philippine passport, driver's license, or national ID card)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within the last 90 days)
• Proof of payment method ownership (bank statement or e-wallet screenshot)
• Selfie photograph holding your identification document

You must submit requested documents within 30 days of the request. Failure to complete verification may result in restrictions on your account, including but not limited to the inability to place bets, claim bonuses, or process withdrawals. In cases of prolonged non-compliance, we may close your account and return your balance to your verified payment method, minus any applicable processing fees.

4. Deposits and Withdrawals

4.1 Deposits

You may fund your jolivo account using any of the payment methods made available on the Platform, including but not limited to GCash, Maya, bank transfers via BPI, BDO, Metrobank, UnionBank, and cryptocurrency via USDT TRC20. All deposits must be made in Philippine Pesos (PHP) unless otherwise specified for certain payment methods.

The minimum deposit amount is ₱100 unless otherwise stated for specific payment methods. There is no maximum deposit limit, though certain payment methods may impose their own transaction limits. Deposits are typically processed instantly, though processing times may vary depending on the payment method and third-party payment processors.

You warrant that all funds deposited into your jolivo account are from legitimate sources and do not represent proceeds of criminal activity. You further warrant that you are the rightful owner of the payment method used and have authorization to use it for gambling transactions. jolivo reserves the right to request additional verification of payment methods and fund sources at any time.

4.2 Withdrawals

You may request a withdrawal of your available account balance at any time, subject to the following conditions:

• Your account must be fully verified (KYC completed)
• You must meet any applicable wagering requirements on bonuses
• The withdrawal amount must meet the minimum threshold of ₱500
• Withdrawals must be made to a payment method registered in your name

Withdrawal requests are typically processed within 12 to 24 hours during business hours (Monday through Friday, 9:00 AM to 6:00 PM Philippine Time), excluding weekends and Philippine public holidays. Actual receipt of funds may take longer depending on your chosen payment method and the processing times of third-party financial institutions.

jolivo reserves the right to request additional verification documents before processing withdrawal requests, particularly for large withdrawals or unusual withdrawal patterns. We may impose withdrawal limits on accounts that have not completed enhanced verification procedures.

4.3 Anti-Money Laundering Procedures

In compliance with Philippine AML regulations, jolivo maintains strict anti-money laundering procedures. You acknowledge and agree that we may report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by law. We reserve the right to refuse or delay any withdrawal request if we suspect the transaction may involve money laundering, terrorism financing, or other illegal activity.

5. Gaming Rules and Conduct

5.1 Fair Play and Prohibited Activities

You agree to use jolivo services in good faith and in accordance with these Terms. The following activities are strictly prohibited:

• Use of bots, scripts, automated tools, or other artificial intelligence systems to place bets or play games
• Collusion with other players to gain unfair advantage
• Exploitation of software bugs, errors, or vulnerabilities
• Abuse of bonuses or promotional offers, including but not limited to creating multiple accounts to claim bonuses repeatedly
• Use of stolen payment methods or engaging in fraudulent payment activities
• Attempting to manipulate game outcomes or cheat in any manner
• Engaging in abusive, threatening, or harassing behavior toward other players or jolivo staff

Violation of these prohibitions may result in immediate account suspension or termination, voiding of bets, cancellation of bonuses, and confiscation of winnings. We may also report fraudulent activity to relevant law enforcement authorities.

5.2 Betting Rules

All bets placed on the jolivo Platform are final and cannot be cancelled, modified, or reversed once confirmed. In the event of an obvious technical error (such as incorrect odds display, palpable pricing error, or system malfunction), jolivo reserves the right to void the affected bets and refund stakes.

For sports betting, if an event is abandoned, postponed, or does not take place as scheduled, bets may be voided or settled according to the specific sport rules published on the Platform. For casino games, the outcome as determined by the game's Random Number Generator (RNG) or live dealer is final, subject only to demonstrable technical errors.

6. Bonuses and Promotions

6.1 Bonus Terms

jolivo may offer various bonuses, promotions, and special offers to players from time to time. All bonuses are subject to specific terms and conditions, including wagering requirements, time limits, game restrictions, and maximum bet limits. These specific terms are published alongside each promotion and are incorporated into these Terms by reference.

Bonuses are intended for recreational players only. Systematic or professional bonus abuse, as determined by jolivo in our sole discretion, may result in bonus forfeiture and account closure. Unless explicitly stated otherwise, only one bonus may be active on an account at any given time.

6.2 Wagering Requirements

Most bonuses are subject to wagering requirements before funds can be withdrawn. Wagering requirements specify the amount of turnover (total bets) required on eligible games before bonus funds convert to withdrawable cash. Specific wagering requirements are stated in each promotion's terms. Failure to complete wagering requirements within the specified time period results in forfeiture of the bonus and any associated winnings.

7. Intellectual Property

All content on the jolivo Platform, including but not limited to text, graphics, logos, images, software, audio, video, and data compilations, is the property of jolivo or our licensors and is protected by Philippine and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by applicable law, jolivo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising from your use of the Platform shall not exceed the amount of funds held in your jolivo account at the time of the claim, or ₱10,000, whichever is less.

9. Termination

We reserve the right to suspend or terminate your account and refuse any current or future use of the Platform at any time, for any reason, including but not limited to violation of these Terms, suspected fraudulent activity, or at our sole discretion without providing a reason.

Upon termination, your right to use the Platform immediately ceases. We will endeavor to return your account balance, minus any amounts owed to jolivo, to your verified payment method. However, if your account is terminated for fraud, abuse, or violation of these Terms, we reserve the right to forfeit your account balance.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of jolivo services shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

Prior to initiating any legal action, you agree to first attempt to resolve any dispute informally by contacting our customer support team. If a dispute cannot be resolved through informal negotiation within 30 days, either party may pursue formal legal remedies.

11. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or jolivo services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Response Time: Within 24 hours

For regulatory complaints, you may also contact PAGCOR directly through their official channels.