jolivo Privacy Policy

1. Introduction

This Privacy Policy describes how jolivo ("jolivo," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") of the jolivo online gaming platform, including the website located at https://jolivo.cam and any associated mobile applications (collectively, the "Platform").

jolivo is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable circulars and issuances of the National Privacy Commission of the Philippines. This Privacy Policy applies to all personal information collected through the Platform and related services.

By accessing or using the jolivo Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the Platform.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a jolivo account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers
• Contact Information: Residential address, email address, mobile phone number
• Account Credentials: Username, password, and security questions
• Financial Information: Bank account details, e-wallet account information (GCash, Maya), payment card details, and transaction history
• Verification Documents: Copies of government-issued identification (passport, driver's license, national ID), proof of address documents, and selfie photographs for identity verification

2.2 Information Collected Automatically

When you access or use the jolivo Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, unique device identifiers
• Usage Information: Pages visited, features used, games played, time spent on the Platform, referring/exit pages, and clickstream data
• Location Information: IP address, geolocation data to verify you are accessing the Platform from within the Philippines
• Communication Information: Records of your communications with our customer support team, including chat logs and email correspondence

2.3 Gaming and Transaction Data

We collect detailed information about your gaming activity and financial transactions on the Platform, including:

• Betting and gaming history (games played, bets placed, wins, losses)
• Deposit and withdrawal transactions (amounts, dates, payment methods used)
• Bonus claims and wagering activity
• Account balance and transaction ledger
• Responsible gaming tool usage (deposit limits, self-exclusion settings)

3. How We Use Your Information

3.1 Primary Purposes

jolivo uses your personal information for the following legitimate business purposes:

• Account Management: To create and maintain your jolivo account, authenticate your identity, and provide customer support
• Service Delivery: To process your bets and gaming activity, manage your account balance, and facilitate deposits and withdrawals
• Security and Fraud Prevention: To protect against unauthorized access, verify account ownership, detect and prevent fraudulent transactions, and investigate suspicious activity
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine gaming regulations, Anti-Money Laundering (AMLA) obligations, and other legal requirements
• Age Verification: To verify that you are 21 years or older and legally eligible to participate in online gaming
• Responsible Gaming: To implement responsible gaming measures, monitor for problem gambling behaviors, and enforce self-exclusion requests

3.2 Secondary Purposes

With your consent, we may use your personal information for additional purposes, including:

• Marketing Communications: To send you promotional offers, bonus notifications, and information about new games and features (you may opt out at any time)
• Personalization: To customize your experience on the Platform, recommend games you may enjoy, and tailor promotional offers based on your preferences
• Platform Improvement: To analyze usage patterns, improve our services, develop new features, and enhance user experience
• Market Research: To conduct surveys, gather feedback, and understand player preferences

4. Information Sharing and Disclosure

4.1 Limited Disclosure to Third Parties

jolivo does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Payment Processors: We share necessary financial information with GCash, Maya, banks, and other payment service providers to process your deposits and withdrawals
• Identity Verification Services: We may use third-party KYC and identity verification services to authenticate your identity and comply with regulatory requirements
• Game Providers: We share limited information with game software providers (Pragmatic Play, Evolution Gaming, etc.) necessary for game functionality and RNG verification
• Regulatory Authorities: We disclose information to PAGCOR and other Philippine regulatory agencies as required by law or upon lawful request
• Law Enforcement: We may disclose information to law enforcement agencies, courts, or government authorities in response to valid legal process or to protect our legal rights
• Service Providers: We engage third-party service providers (cloud hosting, customer support tools, analytics platforms) who process data on our behalf under strict confidentiality agreements

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this Privacy Policy.

5. Data Security Measures

jolivo implements comprehensive technical, physical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmission between your device and our servers is protected by 256-bit SSL/TLS encryption
• Secure Storage: Personal data is stored on secure servers located in protected data centers with restricted physical access
• Access Controls: We implement role-based access controls, ensuring that only authorized personnel can access personal information on a need-to-know basis
• Authentication: Multi-factor authentication and strong password requirements protect your account
• Monitoring: We employ intrusion detection systems, security audits, and vulnerability assessments to identify and respond to security threats
• Data Segregation: Player funds are held in segregated bank accounts separate from operational funds

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Platform at your own risk.

6. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal information
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements
• Right to Object: You may object to the processing of your personal information for certain purposes, including direct marketing
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 below. We will respond to your request within the timeframe required by Philippine law.

7. Cookie Policy

jolivo uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including authentication and security cookies
• Functional Cookies: Remember your preferences and settings to enhance your experience
• Analytics Cookies: Help us understand how users interact with the Platform and identify areas for improvement
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements (used only with your consent)

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform.

8. Data Retention

jolivo retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for 5 years after account closure, as required by PAGCOR regulations
• Transaction Records: Retained for 5 years after the transaction date, as required by Anti-Money Laundering laws
• Identity Verification Documents: Retained for 5 years after account closure
• Marketing Consents: Retained until you withdraw consent or close your account
• Customer Support Records: Retained for 3 years to resolve disputes and improve service quality

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection regulations.

9. Children's Privacy

jolivo services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from a person under 21, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to jolivo, please contact us immediately using the contact information in Section 11.

10. Changes to This Privacy Policy

jolivo reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated Privacy Policy on the Platform with a revised "Last Updated" date at the top of the page.

We may also notify you of significant changes via email or through a prominent notice on the Platform. Your continued use of jolivo services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected] (Subject line: "Privacy Inquiry")
• Live Chat: Available 24/7 on the jolivo Platform
• Response Time: We aim to respond to all privacy inquiries within 24-48 hours

For complaints or concerns regarding data privacy violations, you may also contact the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center, Vicente Sotto St., Pasay City, Metro Manila
• Website: www.privacy.gov.ph
• Email: [email protected]